Privacy Policy

1. Introduction

Monster Brain Studios Limited, running business as Zintego ("Zintego", "we", "us", "Company"), has created this section titled Privacy Policy ("Privacy Policy") to display how your personal information is collected, used, and disclosed through our website when using our website (jointly known as the "Website" located at https://www.zintego.com) and Zintego mobile application (further on is used the "Services").

We deeply concern about the privacy of our users. By using our Services in any way or visiting our website or any of its subpages, you confirm that you accept the policies and practices set forth in this Privacy Policy, and herewith agree that your Personal Information will be collected, used, and disclosed in compliance with this Privacy Policy.

2. What Does This Privacy Policy Entail?

This Privacy Policy is used to identify an individual ("Personal Information"), there for it implies collection, use, and disclosure of information about identifiable individuals. Personal information can be collected about all people the use the Services offered by the Website. These include the visitors of the Website, their customers, and end users.

This Privacy Policy applies only to the activities of Zintego. Our Privacy Policy can’t be applied to the actions of companies that do not belong to us or are not under our control. This also includes the customers who can gather Personal Information of third parties while using the Services. If you put forward any Personal Information to Zintego, then you are responsible for obtaining the necessary permissions and consents from the relevant parties to use this Personal Information in compliance with this Privacy Policy.

3. Collection And Use Of Personal Information

3.1 Customer Information

To use the Services offered on the Website, customers can be required to create and use a valid Zintego account to get access to the Services ("Account"). When you create an account or register for the Services, Zintego collects specific information about you (generally "Account Information"). This include your:

  • Name
  • Address
  • Phone
  • Email

When the Services are used to send invoices, Zintego gathers your mobile device ID and your IP address. The Services will also monitor the invoice and track the transaction history.

3.2 U.S. Customers only

To use the payment processing features, Zintego can collect the following Personal Information:

  • Date of Birth
  • Bank routing and account number
  • Social Security Number
  • Employer Identification Number

Personal Information gathering is required for payment facilitation, for conforming to anti-money laundering (AML) and know-your-client (KYC) regulatory requirements.

3.3 Invoice Recipients

Zintego users utilize Services to create and send invoices to their clients and other third parties ("Recipients"). Zintego gathers Personal Information about the Recipients from our users to provide the Services. This Personal Information includes:

  • Name
  • Address
  • Phone

Recipients can get invoices through the Website. That’s why Zintego can use cookies to monitor information about Recipients in line with our Cookie policy provided below.

3.4 Use of Personal Information

Considering the purposes specified above, Zintego can use Personal Information to:

  • verify access to the Account and grant access to the Services;
  • offer, manage, improve, and maintain the Services;
  • send technical updates, security alerts, technical notices, along with administrative and support messages;
  • offer and deliver the Services and features you request, process and complete the transaction, send you the corresponding information, containing invoices and confirmations;
  • reply to comments, inquiries, and questions and provide customer support as well as service;
    • communicate with users about offers, services, promotions, surveys, newsletters, features, and provide other information or news about us;
    • inspect and prevent unauthorized access to the Services, fraudulent transactions, and other unlawful activities;
  • customize and improve the Services, offer content, advertisements, features, that are relevant to your interests as well as preferences, or otherwise personalize your experience of using the Services;
  • track and analyze trends, activities, and usage related to the Services, and for promotional and marketing purposes;
  • allow you collaborate, to communicate, and share files with users you designate; and for other purposes for which we will notify you and ask for your consent.

4. Cookies

When you visit the Website, the information about your device, which includes information about your IP address, web browser, time zone, and some of the cookies installed on your device is collected by us. In addition, when you browse the Website, we collect information about the products and web pages you view, which websites or search terms brought you to the Website, and information about how you interact with the Website. This information is called "Device Information".

Device Information is collected using the following technologies:

  • "Cookies" are data files with an anonymous unique identifier that are placed on your PC or device. To know more about cookies, check the http://www.allaboutcookies.org.
  • "Log files" trace activities that occur on the Website and gather data which includes your, browser type, Internet Service Provider, IP address, pages you exit, and date/time stamps.
  • "Web beacons", "pixels", and "tags" are electronic files that contain information about how you browse the Website.

The Website utilizes "cookies" to gather data and perfect our services and products. Cookies are small data files stored on your device. Cookies cannot be used to display other data on your computer or to identify your email address or ID.

For future logins to our services "persistent cookies" for your customer registration ID and login password can be used.

We may utilize "session cookies" for Website guests, counting Recipients, to empower certain highlights of our service, to have a clearer view how you interact with our Services, and to track the aggregate usage and routing of web traffic on our Website and Platform.

The Website can also use such technologies as beacons, tags, and scripts. These technologies are utilized to analyze trends, administer the website, track user’s movements on the website, and collect demographic information about our user-defined database as a whole. Different browsers provide their own management instruments to remove such types of tracking technologies.

We may also use third-party advertising companies to assist in providing some of our advertising services. These third parties can place cookies on your PC when you log in to third-party services, including targeted advertising, and collect data about your online activity on the websites or when using online services.

To know more about the work of targeted advertising, visit the Network Advertising Initiative’s ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Use the links provided below to opt out of targeted advertising:

In addition, you can opt out of some of these services, by checking the opt-out portal of Digital Advertising Alliance at: http://optout.aboutads.info.

5. Divulging Of Personal Information With Third Parties

5.1 Service Providers and Business Partners

From time to time, we may hire third parties to carry out tasks on behalf of us and we may need to share Account Information and other Personal Information with them in order to provide certain services. In other words, such third parties are not authorized to use the Personal Information that we share with them, except as necessary for them to provide services and carry our tasks on our behalf. The third parties that we currently engage include third party companies and individuals that we have hired to promote our services, including the provision of payment processing, database management, and customer relationship management tools, involving the Sub-Processors.

5.2 Business Transfers

If the third party acquires our business or almost all our assets, or if we stop our activities, go bankrupt, have some other change of control, then in such cases, Personal Information can be available or transferred to new supervisory authority if permitted by applicable law.

5.3 With Your Consent

If we need to utilize or uncover any Personal Information in a manner not specified in this Privacy Policy, we will inform you and/or obtain consent as required by applicable privacy laws.

5.4 As Required by Law

Your Personal Information can be disclosed to third parties without your consent if we have a serious matter to believe that divulging of this information is a necessity to define, contact or take legal action against anyone who could harm or interfere (whether intentionally or unintentionally) with our rights or property, other customers, including anyone else and their rights and property, who may be harmed as a result of such actions. In addition, we may disclose Personal Information if we have a reason to believe that such disclosure is required by law and in accordance with it.

We also reserve the right to access, read, store and disclose any data as we sensibly accept is vital to:

  • comply with any applicable regulation, law, government request or legal process; enforce our contracts or user agreement, including investigating possible violations of this Agreement; as well as
  • identify, prevent, or otherwise solve fraud, technical and/or security issues.

The above may include exchanging information with other organizations and companies to protect fraud and prevent malware as well as spam. Notwithstanding the general provisions of this policy, the collection, usage and disclosure of Personal Information can be carried out outside the terms set forth herein, to the extent permitted by any applicable privacy or other applicable laws, or in accordance with court orders.

6. Retention

We will retain your Personal Information as far as it stays necessary for the set purpose or as prescribed by law, which may go beyond the cessation of our relationship with you. If an Account is inactive for a considerable time, we will delete the Account and associated information with advance notification to the Account holder.

Our clients may use the Services to store invoices, comprising Personal Information, in compliance with their own retention policy.

We may keep specific data as appropriate to prevent future abuse or fraud, or for lawful business objectives like analysis of consolidated, non-personally-identifiable information, account recovery, or if it is mandated by law. All preserved Personal Information will stay subject to the terms of this Privacy Policy.

7. Access, Correction And Accuracy Rights To Personal Information

You are entitled to access the Personal Information we keep to check the Personal Information we have gathered regarding you and to have a common understanding of our usage of that information. Once we have received your request in writing, we will send you a copy of your Personal Information. However, in some limited cases and as allowed by legislation, we may be unable to provide you with all relevant information such as in cases when that information also concerns another user. In such cases, we will give reasons for the rejection on request. We will make every effort to process all requests for access and amendments in due time.

We will undertake all reasonable efforts to keep your Personal Information relevant and accurate, and we will provide you with tools to amend, update, delete, or supplement your Personal Information as appropriate. When necessary, this corrected Personal Information will be transferred to the parties to which we are allowed to disclose your information. Having reliable Personal Information regarding you permits us to provide you with the best possible service.

8. Residents Of The European Economic Area ("EEA")

The legal foundations upon which Zintego draws to process Personal Information (referred to as "Personal Data" according to the EU General Data Protection Regulation) are consent, pursuit of lawful business activities, as well as fulfillment of our contracts with clients.

When we gather Personal Data directly from the data subjects, such as our clients, and take actions in relation to processing such Personal Data, we serve as the data controller. In other cases, when we process Personal Data on behalf of third parties (e.g. when our clients utilize the Services to process Personal Data of their customers), we serve as the data processor.

In case you are a resident of the EEA, you have specific data protection rights. Zintego takes sensible steps to allow you to amend, correct, delete, or limit the usage of your Personal Data. If you want to be notified of what Personal Data we gathered regarding you and if you want it to be deleted from our systems, kindly contact us using the contact information provided below. It should be noted that when we serve as the data processor on behalf of our customers, you will need to contact the data controller directly to exercise your rights.

Under specific circumstances, when we serve as data controller, you have the data protection rights outlined below:

  • Request amendment of the Personal Information that we keep regarding you. This allows you to correct any inaccurate or incomplete information we keep regarding you, although we may need to validate the correctness of the new information you give to us.
  • Request access to your Personal Information (commonly referred to as a "data subject access request"). This allows you to get a copy of the Personal Information we keep regarding you when we act as the data controller and to ensure that we are legitimately processing it.
  • Request limitation of the processing of your Personal Information. This allows you to ask us to stop the processing of your Personal Information in the following cases: (a) if you want us to verify the accuracy of information; (b) when you want us to preserve the information even though we no more require it since you need it to establish, defend, or exercise legal claims;(c) when our usage of the information is illegal but you do not want us to delete it; or (d) you have opposed our usage of your information but we need to check if we have overruling legal grounds to utilize it.
  • Oppose the processing of your Personal Information when we are drawing upon a legal interest (or those of a third party) and there are some specific circumstances that make you want to oppose processing for that reason that you feel it affects your basic freedoms and rights. You are also entitled to oppose the processing of your Personal Information for purposes of direct marketing. In certain cases, we may provide convincing legal grounds to process your information which overrule your freedoms and rights.
  • Request deletion of your Personal Information. This allows you to ask us to remove or delete your Personal Information when there are no grounds for us to keep processing it. You are also entitled to ask us to remove or delete your Personal Information when you have effectively exercised the right to oppose processing, when we may have processed your information illegally, or when we need to delete your Personal Information to conform with local legislation. It should be noted, though, that we will not always be able to fulfill your request for deletion for certain legal reasons which will be informed to you, if applicable, at the moment of your request.
  • Withdraw consent at any moment when we are drawing upon consent to process your Personal Information. Nevertheless, this will not impact the legitimacy of any processing conducted before your withdrawal of consent. In case you withdraw your consent, we may be unable to deliver specific services to you. We will inform you if this is the case when you withdraw your consent.
  • Request the transmission of your Personal Information to a third party or to you. We will transmit your Personal Information to you or a third party of your choice in a structured, normally used, computer-readable format. It should be noted that this right is only applicable to automated information which you originally gave us consent to utilize or when we utilized the information to complete a contract with you.

It should be noted that we may ask you to validate your identity prior to responding to such requests. You are entitled to file a complaint with a Data Protection Authority regarding the collection and usage of your Personal Data by us. For further information, kindly contact your local data protection authority in the EEA. If you want to exercise any of the rights mentioned above, please contact us using the contact details below.

9. Changes To This Privacy Policy

This Privacy Policy was last modified on August 1, 2022. We may make amendments to this Privacy Policy once in a while. The usage of Personal Information we gather is subject to the Privacy Policy in force at the moment such information is gathered, used, or disclosed. If we make substantial changes or changes that require the usage of Personal Information, we will inform you by publishing a notice on our Website or sending you an email before the change comes into force. You are bound by any changes to the Privacy Policy while using the Services or Website right after such changes have been published.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at support@zintego.com.