The Ultimate Guide to Gross Profit Margin Calculation for Small Businesses

What Is Gross Profit Margin?

Gross profit margin is a fundamental financial metric that helps businesses measure how efficiently they produce and sell their products or services. Simply put, it shows the percentage of revenue that remains after subtracting the direct costs associated with creating those goods or services. This metric offers a clear insight into a company’s operational efficiency and its ability to cover costs related to production.

For any business owner or financial analyst, understanding gross profit margin is essential. It’s one of the earliest indicators of how well a business is doing in terms of profitability. Unlike net profit margin, which accounts for all expenses, gross profit margin focuses exclusively on the costs that directly contribute to making a product or delivering a service — typically referred to as the cost of goods sold.

This percentage helps owners, managers, and investors evaluate whether the pricing strategy, production process, and supplier agreements are effective. If the gross profit margin is healthy and improving, it means the business is managing its direct costs well and generating revenue that can support other operational expenses and growth investments.

Why Gross Profit Margin Matters

When you look at a company’s total revenue, it can be tempting to assume that a higher revenue number automatically means more profit. However, this is not always the case. Total revenue only represents the money coming in before any costs are accounted for. The real measure of success lies in how much of that revenue is left after covering the direct costs, and that’s where gross profit margin comes into play.

Gross profit margin serves as an early warning system and a guide for decision-making. A declining margin may suggest rising material costs, inefficient production, or pricing problems. Conversely, an improving margin often signals operational improvements or better control over cost of goods sold. Understanding these dynamics can help businesses take corrective action early and avoid deeper financial issues.

Furthermore, gross profit margin is a critical figure for external stakeholders like investors, creditors, and potential partners. They often use it as a benchmark to compare companies within the same industry because different sectors have vastly different cost structures. For instance, technology companies may have higher margins due to lower direct production costs, while retail or manufacturing might operate on thinner margins because of the costs involved in materials and labor.

Components of Gross Profit Margin: Revenue and Cost of Goods Sold

To grasp gross profit margin fully, it is important to understand its two main components: total revenue and cost of goods sold (COGS).

Total revenue refers to all income generated from sales of products or services during a specific period. This amount is usually net of returns, discounts, and allowances. Accurate revenue reporting is essential for meaningful gross profit margin calculation, as overstated revenue can mask cost inefficiencies and lead to poor decision-making.

Cost of goods sold includes all the direct expenses involved in producing the goods or services sold. These expenses typically cover raw materials, labor directly involved in manufacturing or service delivery, and sometimes shipping costs related to production. Indirect costs such as marketing, administrative expenses, rent, or utilities are excluded from COGS because they are accounted for separately in operating expenses.

The relationship between total revenue and COGS directly impacts the gross profit margin. When the cost of goods sold is too high relative to revenue, the margin shrinks, indicating less profitability on each dollar earned. Conversely, reducing COGS while maintaining or increasing revenue improves the margin and overall financial health.

Formula to Calculate Gross Profit Margin

Calculating gross profit margin is straightforward but requires accurate financial data. The formula is:

Gross Profit Margin = (Total Revenue – Cost of Goods Sold) / Total Revenue × 100

The result is expressed as a percentage, which makes it easier to interpret and compare over time or across companies.

For example, if a business has total revenue of $100,000 and cost of goods sold of $60,000, the gross profit is $40,000. Applying the formula:

Gross Profit Margin = ($100,000 – $60,000) / $100,000 × 100 = 40%

This means that 40% of the revenue remains after covering direct production costs and can be used to pay for other expenses and contribute to net profits.

How Gross Profit Margin Differs Across Industries

Understanding the typical gross profit margin ranges in your industry is vital when assessing your business’s performance. Margins vary widely, often due to differences in cost structures, competitive pressures, and pricing models.

For example, service-based industries such as legal or consulting often report very high gross profit margins—sometimes above 90%—because their direct costs are minimal compared to revenue. On the other hand, industries like retail or manufacturing tend to have lower gross profit margins due to higher material and labor costs.

Even within sectors, margins can fluctuate based on business model and scale. A luxury goods manufacturer might maintain a margin over 70%, while a discount retailer might operate closer to 20%. These disparities underscore the importance of benchmarking your gross profit margin against comparable companies rather than using a one-size-fits-all standard.

Role of Gross Profit Margin in Business Growth

Beyond indicating profitability, gross profit margin plays a strategic role in business growth. A strong margin provides the financial cushion necessary to invest in research and development, marketing, staff expansion, or technology upgrades.

New businesses often face lower gross profit margins initially due to inefficiencies, smaller scale, or the need to establish market presence. As the company matures, it is expected to optimize production, negotiate better supplier terms, and refine pricing strategies to increase the margin.

Tracking changes in gross profit margin over time allows business leaders to evaluate the impact of operational decisions. For instance, if a company introduces a new product line or shifts suppliers, monitoring how these changes affect the margin can inform whether the decisions were financially sound.

Example of Gross Profit Margin Calculation

To illustrate gross profit margin in a real-world context, consider a company that sells handcrafted furniture.

During a quarter, the company reports:

  • Total revenue: $150,000

  • Cost of materials: $30,000

  • Direct labor costs: $20,000

  • Other direct production costs: $5,000

The total cost of goods sold is $55,000 (30,000 + 20,000 + 5,000).

Calculating gross profit:

Gross Profit = Total Revenue – Cost of Goods Sold = $150,000 – $55,000 = $95,000

Then, calculate gross profit margin:

Gross Profit Margin = $95,000 / $150,000 × 100 = 63.3%

This indicates that for every dollar the company earns in revenue, approximately 63 cents remain after covering the direct costs of producing the furniture.

Factors That Affect Gross Profit Margin

Several factors influence gross profit margin and should be monitored closely by business owners and financial analysts.

One major factor is the cost of raw materials. Fluctuations in material prices due to market conditions, tariffs, or supply chain disruptions can quickly erode margins. Businesses that can negotiate long-term contracts or find alternative suppliers can better control these risks. Labor costs also play a significant role. Skilled labor shortages or increased wages can push up COGS and reduce margin if not balanced by price increases or productivity improvements.

Pricing strategy has a direct impact on revenue and, consequently, on gross profit margin. Setting prices too low may boost sales but can compress margins and hurt profitability. On the other hand, overly high prices might reduce demand, also negatively affecting revenue and margin.

Efficient production processes and waste reduction are additional contributors. Businesses that invest in technology or lean manufacturing techniques often see improved margins by reducing material waste and labor hours.

Common Mistakes to Avoid When Calculating Gross Profit Margin

While the formula for gross profit margin is simple, several common mistakes can lead to inaccurate or misleading results.

One frequent error is mixing operating expenses with the cost of goods sold. Only direct costs should be included in COGS, while indirect costs belong elsewhere in the income statement. Blurring these lines inflated or deflated gross profit, which can mislead decision-making.

Another pitfall is using gross profit margin as the sole indicator of profitability. It does not account for overhead costs like rent, marketing, or administration, which are critical for long-term success. Therefore, gross profit margin should be considered alongside other metrics like operating margin and net profit margin.

Additionally, failing to adjust total revenue for returns, discounts, or allowances can distort the margin calculation. Accurate revenue figures ensure the margin reflects the true economic performance of the business.

Foundation of Financial Insight

Gross profit margin is one of the most useful metrics for understanding the financial health of a business. It reveals the efficiency of production and pricing strategies, helps benchmark against industry peers, and serves as an early warning sign of operational issues.

By carefully tracking and analyzing gross profit margin, businesses can identify opportunities to enhance profitability through cost control, pricing adjustments, and product mix optimization. This metric lays the groundwork for deeper financial analysis and better strategic planning.

Why Analyzing Gross Profit Margin Is Crucial

Understanding your gross profit margin provides more than just a snapshot of profitability—it offers actionable insight into how your business operates and where improvements can be made. Analyzing this metric regularly allows you to identify trends, pinpoint cost inefficiencies, and assess the impact of pricing strategies on your bottom line.

By breaking down gross profit margin, businesses can better understand which products or services are most profitable and which might be eroding overall profitability. It also helps guide decisions on supplier negotiations, production methods, and even product discontinuation.

Regular analysis fosters proactive management, enabling you to respond quickly to market changes or operational challenges that affect cost of goods sold or revenue generation. This can mean the difference between sustained growth and stagnation or decline.

Breaking Down Gross Profit Margin by Product or Service Line

One effective technique to analyze gross profit margin is to examine it at a granular level by individual product or service lines. While the overall margin offers a broad perspective, disaggregating it reveals which items contribute most to profitability.

For example, a retailer may find that one product category carries a high gross profit margin, while another barely breaks even or operates at a loss. This insight allows the company to focus marketing efforts, inventory management, and pricing strategies on the most profitable items.

Similarly, a service business can assess which services generate the highest margins and allocate resources accordingly. This process might involve adjusting the service mix or redesigning lower-margin offerings to increase profitability. To conduct this analysis effectively, businesses should ensure accurate tracking of direct costs associated with each product or service. This may require robust accounting systems or cost allocation methodologies that fairly assign expenses.

Using Gross Profit Margin Trends to Inform Business Decisions

Analyzing changes in gross profit margin over time provides valuable context for decision-making. By tracking margin trends, you can assess whether cost-saving initiatives or pricing adjustments have the desired effect. A steady decline in margin could signal rising supplier costs, production inefficiencies, or increased competitive pressures leading to discounting. Alternatively, a rising margin often reflects successful cost management or improved pricing power.

It is important to correlate gross profit margin trends with external factors such as market conditions, input price fluctuations, or seasonal demand patterns. This holistic view enables you to distinguish between temporary dips and systemic problems. Armed with trend data, business leaders can implement targeted strategies such as renegotiating supplier contracts, revising pricing models, or investing in process improvements to safeguard and boost margins.

Strategies to Improve Gross Profit Margin

Optimize Cost of Goods Sold

Since gross profit margin is directly affected by the cost of goods sold, reducing COGS is one of the most straightforward ways to improve the margin. This can be achieved through several avenues:

  • Supplier negotiations: Cultivating strong relationships with suppliers may open opportunities for volume discounts, extended payment terms, or more favorable contract terms.

  • Alternative sourcing: Exploring new suppliers or regions can lead to cost savings without sacrificing quality.

  • Inventory management: Minimizing waste, reducing obsolete stock, and improving turnover rates can lower holding costs and losses.

  • Process efficiency: Implementing lean manufacturing, automation, or technology enhancements can reduce labor and material waste.

  • Product redesign: Adjusting product specifications to use less expensive materials or simplify production without compromising quality.

Each of these approaches requires careful analysis to ensure cost reductions do not negatively impact product quality or customer satisfaction, which could hurt revenue.

Refine Pricing Strategies

Pricing directly influences total revenue and, consequently, gross profit margin. Businesses should regularly evaluate their pricing models to ensure they reflect market demand, cost changes, and competitive positioning.

Some effective pricing strategies include:

  • Value-based pricing: Setting prices based on the perceived value to the customer rather than solely on cost-plus methods.

  • Tiered pricing: Offering multiple pricing levels or packages to cater to different customer segments.

  • Dynamic pricing: Adjusting prices in response to market conditions, inventory levels, or competitor actions.

  • Bundling products or services: Creating packages that encourage larger purchases with higher overall margins.

  • Regular price reviews: Periodically increasing prices to reflect inflation or rising costs while communicating value clearly.

When refining pricing strategies, it is important to monitor the impact on sales volume and customer loyalty, as aggressive price hikes can sometimes reduce overall revenue despite higher margins.

Enhance Product Mix

Improving gross profit margin can also be achieved by optimizing your product or service mix to emphasize higher-margin offerings. This involves understanding which items generate the most profit relative to their sales and shifting focus accordingly.

For instance, a business might promote premium products with higher margins while phasing out low-margin items or improving their profitability through cost reduction or price adjustments. Analyzing sales data and customer preferences helps identify opportunities to upsell, cross-sell, or develop new products that align with higher-margin categories.

This strategy requires balancing profitability goals with customer demand and brand positioning to avoid alienating key customer segments.

Invest in Technology and Automation

Technological advancements can significantly enhance production efficiency and reduce direct costs, thereby improving gross profit margin. Automation can reduce labor-intensive tasks, minimize errors, and speed up production cycles.

For example, investing in manufacturing automation, inventory management software, or advanced analytics enables businesses to streamline operations and make data-driven decisions. While technology investments require upfront capital, the long-term cost savings and quality improvements often justify the expenditure, resulting in better margins.

Improve Supply Chain Management

A well-managed supply chain ensures that materials and products move efficiently from suppliers to production and finally to customers, reducing costs and minimizing delays.

Strategies to improve supply chain management include:

  • Supplier diversification to avoid reliance on a single source.

  • Demand forecasting to optimize inventory levels and prevent overstock or stockouts.

  • Just-in-time inventory to reduce holding costs.

  • Logistics optimization to cut shipping expenses.

An efficient supply chain lowers cost of goods sold and enhances gross profit margin without sacrificing quality or customer satisfaction.

Measuring the Impact of Changes on Gross Profit Margin

Implementing improvement strategies is only effective if their impact is properly measured and understood. Businesses should establish key performance indicators (KPIs) related to gross profit margin and review them regularly.

Some useful metrics include:

  • Gross profit margin percentage by product, service, or segment.

  • Changes in cost of goods sold as a percentage of revenue.

  • Supplier cost savings achieved.

  • Price elasticity of demand following pricing adjustments.

  • Inventory turnover rates.

By continuously monitoring these KPIs, companies can validate the success of their initiatives and adjust course as needed.

Case Study: Improving Gross Profit Margin in a Manufacturing Company

Consider a mid-sized manufacturing company struggling with a gross profit margin below industry average. The company embarked on a multi-pronged strategy to enhance profitability.

First, it conducted a thorough analysis of its cost of goods sold and identified key suppliers with the highest price points. Negotiations and exploring alternative suppliers resulted in a 10% reduction in raw material costs.

Next, the company introduced lean manufacturing techniques to reduce waste and improve labor productivity, cutting production costs by an additional 8%. On the pricing side, the business shifted from a cost-plus pricing model to a value-based pricing strategy, allowing price increases for select product lines without losing customers.

Finally, investment in automation reduced manual errors and accelerated production cycles. Within one year, the company’s gross profit margin rose from 35% to 45%, supporting reinvestment into product development and market expansion.

Common Challenges in Managing Gross Profit Margin

While the benefits of managing gross profit margin are clear, many businesses face challenges:

  • Volatile input prices: Fluctuations in raw material or labor costs can quickly impact margins.

  • Competitive pressures: Intense competition may limit pricing power, forcing businesses to accept lower margins.

  • Complex cost structures: Accurately tracking direct costs, especially in multi-product companies, can be difficult.

  • Market demand shifts: Changes in customer preferences or economic conditions affect revenue and profitability.

Addressing these challenges requires agility, robust financial controls, and strategic foresight.

Role of Leadership in Margin Management

Effective gross profit margin management depends heavily on leadership commitment. Leaders must foster a culture of cost awareness, encourage continuous improvement, and support data-driven decision-making.

Cross-functional collaboration between finance, operations, sales, and procurement teams ensures that cost and pricing strategies align with overall business goals. Transparent communication of margin targets and performance throughout the organization motivates employees to contribute ideas and efforts toward profitability.

Taking Control of Gross Profit Margin

Analyzing and improving gross profit margin is an ongoing process that demands attention to detail, strategic thinking, and operational excellence. By breaking down margins by product or service, tracking trends, and implementing targeted strategies to reduce costs and optimize pricing, businesses can enhance their profitability and resilience.

Investments in technology, supply chain efficiency, and leadership engagement further strengthen margin management efforts, positioning companies for sustainable growth.

Using Gross Profit Margin for Financial Modeling and Forecasting

Gross profit margin plays a pivotal role in financial modeling and forecasting by providing a foundation for predicting future profitability and cash flow. When building financial projections, businesses use historical gross profit margins to estimate future gross profits based on expected sales. Forecasting gross profit margin involves analyzing trends, seasonality, and anticipated changes in cost structures or pricing. Accurate forecasting enables businesses to prepare budgets, set sales targets, and plan investments with confidence.

Incorporating gross profit margin into financial models also allows sensitivity analysis — understanding how changes in costs or prices might impact profitability. For instance, what happens to overall earnings if raw material prices rise by 5%, or if prices must be reduced due to competitive pressures? By simulating different scenarios, businesses can develop contingency plans and make better-informed strategic decisions.

Incorporating Gross Profit Margin into Break-Even Analysis

Break-even analysis helps determine the sales volume required to cover all fixed and variable costs, resulting in neither profit nor loss. Gross profit margin is central to this calculation because it reflects the contribution margin per unit sold.

The contribution margin, which is sales price minus variable cost, directly influences how many units must be sold to break even. A higher gross profit margin means each sale contributes more toward covering fixed costs, lowering the break-even point. Understanding break-even points assists businesses in pricing strategies, cost management, and sales goal setting. It also guides decisions about scaling operations, launching new products, or entering new markets.

Benchmarking Gross Profit Margin Across Industries

Gross profit margins vary widely depending on the industry, reflecting differences in cost structures, competitive dynamics, and business models. Benchmarking your gross profit margin against industry peers offers perspective on operational efficiency and profitability.

For example, software companies typically enjoy gross profit margins above 70% due to low direct costs, while retail businesses often operate with margins between 20% and 40%. Manufacturing firms usually fall somewhere in between, influenced by labor intensity and raw material costs. Consulting industry reports, trade associations, and financial disclosures of public companies can help you identify relevant benchmarks.

Recognizing where your business stands relative to peers enables you to set realistic targets and identify areas for improvement. If your margin lags industry averages, it may indicate inefficiencies or pricing issues that need attention.

Impact of Product Lifecycle on Gross Profit Margin

The stage of a product’s life cycle significantly affects its gross profit margin. During the introduction phase, margins may be low or even negative due to development costs and market penetration efforts. As a product moves into the growth phase, increased sales volume and economies of scale typically improve gross profit margins. Established products in the maturity phase often have stable margins, though competitive pressure may gradually erode profitability.

In the decline phase, margins tend to shrink due to reduced demand and potential discounting to clear inventory. Understanding these lifecycle effects allows businesses to anticipate margin fluctuations and adjust strategies. For example, investing in cost reduction during the introduction phase or adjusting pricing to defend margins in maturity.

How Seasonal Demand Affects Gross Profit Margin

Seasonality can create pronounced fluctuations in gross profit margin, especially for businesses tied to holiday seasons, weather conditions, or cyclical consumer behaviors. During peak seasons, higher sales volumes often improve margins by spreading fixed costs over more units and enabling premium pricing. Conversely, off-peak periods may see lower margins due to reduced sales and the need for promotional discounts.

Anticipating seasonal variations helps in inventory management, workforce planning, and pricing strategies to maximize profitability year-round. Advanced companies use historical data and predictive analytics to forecast seasonal margin impacts and optimize operations accordingly.

Role of Product Mix Optimization in Margin Management

A critical lever for improving gross profit margin is optimizing the product mix — focusing on the right combination of products or services that maximize overall profitability. This involves identifying high-margin items, understanding customer preferences, and adjusting inventory or service offerings. Businesses may discontinue low-margin products or bundle them with higher-margin items to enhance overall returns.

Sophisticated analytics platforms can segment sales data and customer behavior to pinpoint opportunities for product mix adjustments. Effective product mix management balances margin maximization with customer satisfaction and market demand, ensuring sustainable growth.

Advanced Cost Management Techniques

Beyond basic cost-cutting, advanced cost management involves strategically analyzing and controlling all elements affecting cost of goods sold to protect or enhance gross profit margin. Activity-based costing (ABC) is one technique that assigns overhead and indirect costs more accurately to products based on their consumption of resources. This allows businesses to identify true product costs and profitability.

Target costing starts with a desired selling price and margin, then works backward to design products and production processes that meet cost targets. Supplier collaboration and value engineering further optimize costs by redesigning products, improving quality, and streamlining procurement. Such methods require detailed data, cross-functional teamwork, and continuous monitoring but offer significant margin improvement potential.

Using Technology to Gain a Competitive Edge on Margins

Digital transformation and technology adoption enable businesses to improve gross profit margins by enhancing efficiency, accuracy, and agility. Enterprise resource planning (ERP) systems integrate financial, operational, and supply chain data, facilitating real-time margin analysis.

Automation reduces labor costs and errors, while data analytics provide deeper insights into cost drivers and customer profitability. Artificial intelligence (AI) and machine learning help forecast demand, optimize pricing, and identify cost-saving opportunities.

Cloud computing lowers IT costs and improves scalability, while mobile technologies enhance sales and service capabilities. Investing in the right technology stack aligned with business needs can create sustainable margin advantages.

Pricing Strategy Nuances: Psychological and Competitive Considerations

Pricing is not solely a mathematical exercise; psychological and competitive dynamics profoundly influence gross profit margin outcomes. Techniques such as charm pricing (ending prices in .99), anchoring (presenting higher-priced options to highlight value), and price skimming (starting high and lowering over time) can impact customer perception and willingness to pay.

Competitor pricing also shapes your pricing decisions — matching or differentiating prices while maintaining margins requires careful market intelligence. Promotions, discounts, and loyalty programs must be managed to avoid eroding margins unnecessarily. Balancing profitability with customer acquisition and retention goals calls for ongoing analysis and experimentation.

Managing Gross Profit Margin in Service-Oriented Businesses

Service businesses face unique challenges in managing gross profit margin due to labor-intensive cost structures and intangibility of offerings.

Direct labor costs often dominate the cost of goods sold, making workforce management critical. Efficient scheduling, training, and productivity improvements directly enhance margins. Service pricing strategies may involve time-based billing, value-based pricing, or packaged offerings.

Reducing service delivery costs through technology, outsourcing, or process standardization helps protect margins. Measuring profitability by client, project, or service line enables targeted margin management and informed decision-making.

Influence of Macroeconomic Factors on Gross Profit Margin

  • Broader economic trends can have significant impacts on gross profit margin, often outside the immediate control of businesses.
  • Inflation drives up raw material, labor, and transportation costs, squeezing margins if prices cannot be increased correspondingly.
  • Currency fluctuations affect the cost of imported goods or export revenues, influencing margin stability.
  • Economic downturns may reduce demand and force discounting, while booms can enhance pricing power.
  • Regulatory changes, tariffs, or trade policies also alter cost structures.
  • Monitoring macroeconomic indicators and incorporating them into strategic planning helps businesses anticipate margin risks and opportunities.

Case Study: Retailer Using Data Analytics to Optimize Margins

A national retail chain faced stagnant gross profit margins despite steady revenue growth. The company implemented advanced data analytics to dissect product performance, customer behavior, and pricing effectiveness. By integrating sales data with inventory and supplier cost information, the retailer identified several underperforming product lines dragging margins down.

They redesigned their product mix, promoted higher-margin categories, and negotiated better supplier contracts. Dynamic pricing algorithms allowed real-time price adjustments based on demand and competition. These initiatives boosted gross profit margin from 28% to 36% within 18 months, improving overall profitability and funding further growth initiatives.

Best Practices for Sustaining Healthy Gross Profit Margins

To maintain and grow gross profit margins over time, businesses should:

  • Establish routine margin analysis and reporting.

  • Foster a culture of cost consciousness and continuous improvement.

  • Invest in employee training and development focused on efficiency.

  • Use technology to enhance data visibility and decision-making.

  • Maintain strong supplier relationships and explore alternative sourcing.

  • Continuously test and refine pricing strategies.

  • Monitor market trends and competitor actions vigilantly.

  • Adapt product and service offerings based on profitability insights.

Sustained margin management requires vigilance, flexibility, and collaboration across all business functions.

Conclusion 

Understanding and managing gross profit margin is fundamental to sustaining a healthy and profitable business. As a key indicator of operational efficiency and pricing effectiveness, gross profit margin provides invaluable insight into how well a company converts sales into profits after accounting for direct costs. 

From basic calculation methods to advanced applications in financial modeling, pricing strategy, and cost management, mastering gross profit margin empowers businesses to make informed, strategic decisions that drive growth and resilience.

Throughout this series, we have explored the multifaceted nature of gross profit margin—how it varies across industries, how it shifts with product life cycles and seasonality, and how it interacts with external economic forces. By benchmarking against peers, optimizing product mix, and embracing technology, companies can uncover hidden opportunities to protect and enhance their margins. Moreover, integrating gross profit margin analysis into broader financial planning enables more accurate forecasting, risk management, and long-term value creation.

In today’s competitive and rapidly changing business landscape, continuous attention to gross profit margin is not merely an accounting exercise but a strategic imperative. Businesses that proactively manage their margins through data-driven insights, flexible pricing, and operational excellence position themselves to weather uncertainties and capitalize on new opportunities. 

Ultimately, a strong grasp of gross profit margin translates into better profitability, stronger cash flow, and increased capacity to invest in innovation and expansion. By consistently monitoring, analyzing, and optimizing gross profit margin, businesses can build a robust financial foundation and create sustainable competitive advantages that endure over time.